A federal government department enlisted the services of Hendriks Consulting to design and deliver a bilingual training session for approximately 25 volunteer facilitators in their policy branch. The topic of the training was "Techniques for Effective Facilitation". The content focused on methods for establishing a positive climate, fostering open and honest communication, framing questions to promote communication, actively managing discussions, using visuals and providing a formal closing to the session. The consultant used a dynamic approach to delivery, taking participants through a series of applied and concrete examples and activities to illustrate the concepts discussed and model effective strategies. Following this training session, the consultant provided coaching support to facilitators during a series of caucus sessions held during their all-staff retreat. The initiative was a resounding success.
In December 2008, Hendriks Consulting was hired to analyze and report on the results of a Performance Management survey administered to all employees of a large federal government department. In consultation with the clients, the consultant developed an analysis scheme and reported on the results of the survey by department, sector and branch. The consultant also provided recommendations based on results as well as suggestions for improving the survey methodology in the future.
The HR branch of a large federal government department hired Hendriks Consulting in March 2009 to design and facilitate a team building retreat aimed at encouraging participants to get to know one another better and helping them to learn how to work effectively together as a team to build on strengths and achieve business goals. The consultant used the Myers Briggs Type Inventory as a tool to accomplish these objectives. Participants left the retreat reenergized and committed to building on the momentum gained during their time together.
Hendriks Consulting was hired by the Department of Fisheries and Oceans to design and deliver workshops with departmental managers in English and French during their Diversity Conference in April 2009. Through interactive activities and discussions, participants in these workshops considered ways in which bias presents itself in the organization and considered the importance of inclusive communication in the development of an organizational culture that celebrates diversity.